Insights

Design the handoff first

The moment an agent gives up matters more than the moment it succeeds. What a good escalation packet contains, and...

Stop calling the big model first

A routing pattern that cut one client's inference bill by 71% without moving the quality score — and the three...

Your test set is the product

Most agent projects fail on measurement, not modelling. How to build a 200-case labelled set in a week with the...