AI agents that run the work,not the demo.
We build and run the agents that handle your support queue, your invoice runs and your claims desk — and hand back to a human the moment they should.
- Always on
- Fully audited
- Measured against your baseline
- Northwind
- Kestrel Health
- Meridian
- Halcyon
- Orbit Retail
- Palisade
Five agents. One operating standard.
Each one ships with its own evaluation set, spend cap and escalation rule. You get the agent, the harness around it, and the screen your team runs it from.
Tier-1 resolution across email, chat and voice, grounded in your real help centre. Refuses anything outside scope and writes a clean handoff packet when a person is needed.
Invoice reconciliation, onboarding checks, refunds and renewals. The repeat work that quietly eats a third of your team’s week, done overnight with an audit trail.
Extract, verify against policy, file. Built for the messy PDF, the scanned fax and the supplier who redesigns their invoice every quarter.
Enrich inbound leads, read the account’s public footprint, and hand the rep a two-paragraph brief before the call — sourced, dated and linked.
The part most agencies skip. Labelled test sets, regression runs on every prompt change, and an alert the day quality starts to slip.
Built to be handed
over, not rented.
Runs in your cloud
Deployed into your account, or fully on premise for regulated work.
Spend capped per run
A hard budget per task. Past it, the work goes to a human queue instead.
Model-agnostic routing
Whichever model wins on your test set, re-checked every quarter.
400-day replay
Reconstruct any decision step by step, long after the invoice cleared.
Six weeks from
workshop to live.
The order matters. We will not build before we have watched the work done by hand, and we will not launch before the test set passes.
Watch the work
Two days sitting with the team that does the task today. We record the real decision points, the exceptions nobody wrote down, and where the cost actually sits.
Build one narrow slice
A single workflow, running against real data in a sandbox. If it cannot beat the manual baseline on a labelled set, we tell you and we stop.
Harden, then operate
Guardrails, permissions, spend caps, rollback and escalation rules. Then we run it with you, on call, until your ops lead can ship a change alone.
Twelve months
of receipts.
Meridian — dispute triage
A card-dispute queue running nine days behind. The intake agent reads the claim, pulls the transaction trail and drafts the regulator-ready summary for an analyst to approve.
Kestrel — prior authorisation
Twelve staff assembling authorisation packets by hand. The agent gathers the clinical evidence, checks it against payer rules, and stops dead on anything ambiguous.
Northwind — exception desk
Every delayed load used to generate four emails and a phone call. The agent chases the carrier, updates the customer, and wakes a coordinator only when the ETA slips twice.
Hours of queue work moved off human desks each month
Run completion rate across supervised production agents
Live deployments in finance, health and logistics
Median time from signed scope to first agent in staging
Sectors with rules worth respecting
Banking & fintech
Healthcare ops
Freight & supply chain
Software support
Claims & underwriting
Commerce ops
Small on purpose
Nine people. The person who scopes your engagement is the person who writes the test set and answers the pager.
Amara Boateng
Ivan Kovač
Leila Nasser
Owen Marsh
Priced by the agent, not by the seat
A fixed monthly fee covering build, supervision and on-call. Model and infrastructure costs pass through at cost, itemised on every invoice.
One agent, one workflow, six weeks. Ends with a go or no-go backed by a labelled evaluation rather than a slide.
- On-site process mapping workshop
- One production agent, sandboxed
- 200-case labelled test set
- Baseline ROI model you keep
- Business-hours support
Up to four agents in production with shared on-call, nightly evaluation runs and a monthly operating review with your leadership.
- Everything in Pilot, across four workflows
- Shared 24/7 on-call rotation
- Nightly regression and drift alerts
- Custom connectors at no extra cost
- Security review and penetration test
- Team training and full handover
For regulated environments, private deployments and programmes running more than six agents across multiple business units.
- Deployed in your cloud or on premise
- Named engineers embedded with your team
- Models fixed to your compliance list
- Audit pack for your regulator
- SLA with financial remedies
Notes from the run log
AUG 26, 2026
Design the handoff first
The moment an agent gives up matters more than the moment it succeeds. What a good escalation packet contains, and...
AUG 26, 2026
Stop calling the big model first
A routing pattern that cut one client's inference bill by 71% without moving the quality score — and the three...
AUG 17, 2026
Your test set is the product
Most agent projects fail on measurement, not modelling. How to build a 200-case labelled set in a week with the...
Before you
get in touch
If yours is not here, ask it in the form below. We answer in writing before any call.
Do we need our own AI team first?
Where does our data go?
What happens when the agent gets it wrong?
Which models do you use?
How long until we see something real?
Can we take it in-house later?
Bring us one
annoying workflow
Tell us the task your team dreads on a Monday. Within a week we will tell you whether an agent can hold it, what it would cost, and where it would break.
Stop evaluating AI. Start operating it.
Ninety minutes with your operations lead and one of our engineers. You leave with a scoped workflow, an honest feasibility call and a number.